Delivery is to mainland UK only.
Goods once ordered will be dispatched with 7 working days of the order been received. All items are inspected before they are dispatched thoroughly; items are packed and sometimes double packed to ensure that damage does not occur in transit to you the customer.
We at Midlands Upcycling are keen for high level of service in pursuit of that all orders will be confirmed by us primarily via e-mail or over the telephone (in the case of long distance purchases), a dispatch confirmation will be given, this will inform when the goods will be dispatched and inform you of the pending delivery.
IT IS IMPORTANT THAT YOU SEND US YOUR TELEPHONE DETAILS TO AID DELIVERY
Standard delivery will be 48 hour tracked & signed service. Every effort is made to ensure that goods arrive safely and undamaged.
Where fragile or large bulky items are being delivered, we will arrange an agreeable delivery date, using a dedicated delivery Company, to ensure the products arrive safely and undamaged. On arrival, fragile goods should be unwrapped and inspected carefully by the customer for any signs of damage. It is the customer’s responsibility to ensure the items are inspected fully before signing the delivery documentation. A re-delivery charge of £55.00 will be payable if the initial delivery fails, due to the customer not being available at the pre-arranged date.
Delivery quoted is to any single UK mainland address only – using a one man delivery.
For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made to as near to your property as possible.
For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in clause 5.2, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.