WE DO NOT STORE CUSTOMER CARD DETAILS

PRIVACY POLICY

At Midlands Upcycling, privacy and discretion have always been at the front of our minds, when developing our website, new processes and how we communicate with our clients. For many of our customers, we understand that how and why we collect, use and keep your information is of key importance. We have developed this privacy policy to make this information accessible and transparent.

WHAT INFORMATION DO WE COLLECT?

When you visit our web site, our showroom or our warehouse it is likely you may provide us with information in the following way:

When providing you with a quotation, a delivery note or an invoice you will knowingly disclose personal information: your full name and address.

Whilst browsing the website, general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse the Web Site. This information collected will be anonymised.

To enable us to buy and sell with customers, we often take personal information to enable us to establish a business relationship. This is usually obtained from you or your agent. This information we require is used for the performance of a contract. This would include sending you information and updates relating to your order on the email address or home address provided.

This information is not used for marketing or shared with third-parties.

WHERE DO WE PROCESS YOUR INFORMATION?

Information provided by you is processed by our staff in the performance of their duties only. All information is processed at our offices. Where your financial information (credit/debit card) is inputted on the website, this is processed by Paypal.

WHAT DO WE DO WITH THE INFORMATION WE KEEP?

The information you give us is kept for internal record keeping and accounting. We do not re-sell your information for marketing whatsoever, however we may share your data with law enforcement, government bodies or regulators where we have a legal obligation to do so.

ACCURACY OF INFORMATION

The personal data that we collect is collected directly from you, we therefore rely on you to supply the information accurately and fairly to the best of your knowledge. Where applicable we encourage you to tell us if there are any changes to your personal data as soon as possible. For example, if your address happens to change, to supply us with the updated new address when possible. Where information is found to be inaccurate, we will remedy the information as soon as possible. If you become aware of any inaccuracies, please contact us directly: julie@securebuild.net

RIGHT TO COMPLAIN

Under the GDPR guidelines, every individual (data subject) has the right to complain to the ICO or the applicable supervisory body. To visit the ICO’s website, please click the link: – https://ico.org.uk/